When I Try to Scroll Down, It Goes Back to the Top in Outlook
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User has Office 2016 - has 71,000+ items in Inbox (I know... I know...) and when they scroll down to look at some older emails, they want to grab the scroll bar and just drag it back to the top, but today that stopped working for them, they can no longer drag it to the top, if they let it go it will just snap back down to where they are at. I remotely connected and took a look and tried Outlook in safe mode with no luck, I can easily replicate the problem on the user side, but haven ever seen this before.
For now I have them using home and page up/page down keys, but you know how users can be, they would prefer to use the mouse if possible.
Any help is always appreciated!
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31 Replies
I honestly never knew that the home key took outlook to the "top" e-mail in the sort order. Thank you. Now that I know this, I will never drag the scroll bar again. Funny how we are creatures of habit isn't it?
I've got two users with this same issue. Also on one of them the sort email button at the top is missing.
Sort is gone. Click on All to get the sorting options.David646603 wrote:
I've got two users with this same issue. Also on one of them the sort email button at the top is missing.
I have a user with the same issue that just started happening today. I discovered that I can scroll anywhere in the middle of the bar, but once it hits the very top, it bounces back down to the selected email. I also discovered that I can get around it by scrolling to the bottom first, then going back to the top. Then it will let me scroll anywhere. When I hit the "Home" key, it took me to the top, but wouldn't let me scroll down from there by dragging. Again, I found that if I hit "End", then "Home", it works just fine. Of course, if I then go to the Sent Items folder, I have to repeat the process.
The only thing I have tried to fix it so far is an Office Quick Repair. No luck.
We have a very high profile user with the exact same issue that we are working on today. Once a message is selected the scroll bar and window snap back to the selected email, not allowing you to browse anywhere else. The end and home key workaround fixes it temporarily. We have tried reg key changes, updates, fresh profiles, safe mode, UI resets, cached email changes, etc and nothing is working. We are looking for a fix for this as soon as possible as well! Running the most up to date version of outlook 2016.
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Glad to at least see others are having this issue and we're not crazy on our side.
The lack of sorting is another post I've already made recently - it was a recent update - maybe this is somehow related and the cause of a bad update being pushed out?
I have multiple users with the same issue!
I hope that someone finds a solution soon.
Microsoft suggested downgrading to a previous version.
I did so (the April update), and turned off auto update until this is fixed.
The problem went away.
@neilcolvin, How did you downgrade, and what version are you currently running?
Always good to know when you aren't just dreaming things up. I have the symptoms listed above (scroll not working (home button works, but I too must be a creature of habit); unread or read as an option suddenly missing on the columns (though you can use the "All" or "Unread" as a dropdown by the search button) (and yes, I'm STILL a creature of habit). The other thing that may or may not be related - when I open emails, it seems that the preceding conversation doesn't show up - sometimes, it doesn't show at all, sometimes, it shows after a few seconds. I'm not sure I understand when it does and doesn't happen.
Outlook is generally such a BEAST...it's weird to have it behave so badly on so many fronts all of a sudden.
same issue here.. subbing for a solution..
I have had several users complain of this issue as well and just realized that it impacts me as well. Through my testing it seems like this could be some sort of caching issue. The times that I notice it the most is when I first wake my computer, first open Outlook, or use Outlook after a long time of inactivity (after lunch or a long meeting). After I scroll through the whole list of emails (I click and hold on the scroll 'track' beneath the scroll bar) it doesn't seem to happen again, at least until a long period of inactivity. Not a solution, just wanted to post my experience and testing.
Try going into View Settings, Group By..., and uncheck automatically group according to...
I am having this issue also. Does anybody know how to downgrade and go back to the version before this latest update ...... Rob W.
I am also having this issue. Does anyone know of a fix?
RyanMisko's solution in View Settings->Group By... seems to have worked. Not sure why, but it does and saves having to downgrade to an older version.
@RyanMisko Thanks for your first post. It helped me too.
Unfortunately, we are getting this and all of our users have that unchecked by default and we are still having the issue.
I have seen this same problem on my system after the update, the level of QA by MS is appalling...will see if the group by uncheck fixes it long term...
This issue with the scrollbars snapping back was a real pita. Your suggestion above fixed it for 2 users already. Thanks!
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When I Try to Scroll Down, It Goes Back to the Top in Outlook
Source: https://community.spiceworks.com/topic/2001723-outlook-2016-scroll-bar-wont-let-user-scroll-up-by-dragging
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